Our Responsible Gaming Commitment

Play safely at 99xx0

Responsible gaming is our top priority. Through deposit limits, self-exclusion and 21+ age verification, 99xx0 keeps your entertainment safe at all times.

Safe Gaming

Our Philosophy

99xx0 is a trusted online casino and betting platform in Bangladesh. We believe entertainment is truly enjoyable only when experienced responsibly. Online gaming can be fun and exciting, but it should never harm your daily life, family or financial stability — ensuring that is our responsibility.

Responsible gaming means more than just setting limits; it means staying aware, keeping control over your spending and time, and seeking help when needed. 99xx0 provides you with round-the-clock support and tools toward that goal.

Important Message

Gambling is a form of entertainment, not a source of income. If you feel that gambling is getting out of your control, please contact our 24/7 live chat support directly or email us at [email protected].

Protection Tools

99xx0 provides several effective protection tools to help you manage your own gaming experience.

Deposit Limit

You can set a maximum deposit amount on a daily, weekly or monthly basis. Once set, the limit takes effect immediately. A waiting period applies before the limit can be increased, to prevent impulsive decisions.

Financial Control

Loss Limit

Decide in advance the maximum amount you can lose within a given period. Once the limit is reached, the account automatically pauses gaming for that session, removing the chance of further losses.

Loss Prevention

Session Time Limit

Set the maximum time you spend on each gaming session. When the time is up, the platform will automatically log you out and prompt you to take a break.

Time Management

Time-Out Break

If you feel you need a short break, you can take a time-out ranging from 24 hours up to a maximum of 6 weeks. During this period, no games can be played or deposits made on your account.

Temporary Break

Self-Exclusion

If you want a long-term break, you can self-exclude completely for a set period. During this time your account will be fully locked and promotional emails will be stopped.

Long-Term Protection

Reality Check Reminder

A summary of your playing time and spending will be shown on screen at set intervals to help you stay aware. You can turn this reminder on or off yourself.

Awareness Building

21+ Age Confirmation

99xx0 is strictly for those aged 21 and above only. Age verification is mandatory at the time of registration, and additional identity documents may be requested for any suspicious account.

We urge parents and guardians to stay alert so that no underage member of the family can access this platform. Please use parental control software on your device.

  • Age verification mandatory at registration
  • Identity confirmation with National ID / Passport
  • Accounts for minors strictly prohibited
  • Suspicious accounts suspended immediately
21+

For adults only

The minimum age to access 99xx0 is 21. This is our non-negotiable policy.

If you know someone who is underage and playing on this platform, please notify us immediately at [email protected]. We will take prompt action.

Signs of Problem Gambling

The first step toward responsible play is recognising the signs of problematic behaviour in time. If any of the following applies to you or someone you know, it is time to seek help.

  • Spending more money than your budget allows
  • Playing more to recover losses
  • Hiding gambling activity from family or friends
  • Feeling restless or dissatisfied when not playing
  • Unable to focus on daily responsibilities
  • Taking loans or selling assets to fund play
  • Repeatedly failing to stop despite trying
  • Harm to work, studies, or relationships

Do not hesitate to seek help

If you notice any of the signs above, speak in Bengali with 99xx0's 24/7 live chat support or send an email to [email protected]. Our responsible gaming team will help you take the right steps.

How to Self-Exclude

The self-exclusion process is simple and quick. Follow the steps below.

1

Log in to your account

Log in to your 99xx0 account and go to your profile settings.

2

Open the "Responsible Play" section

Find the "Responsible Gaming" or "Safety" section within your settings.

3

Choose your self-exclusion period

3 months, 6 months, 1 year, or permanent self-exclusion — choose the duration that suits your needs.

4

Confirm

Once you confirm your decision, your account will be locked immediately and all promotional communications will stop.

5

Notify the support team

For assistance beyond your account settings, contact us via live chat or at [email protected] — we are always ready.

Tips for Safe Play

Set a Budget

Set a maximum spending limit before each session. Only spend what you can afford to lose without causing financial hardship.

Play for fun

Think of gaming as a form of entertainment, not a source of income. Play for enjoyment, not in the hope of winning.

Take regular breaks

Do not play for long stretches at a time. Take at least one short break every hour and focus on other activities.

Talk to loved ones

Have an open conversation with family or a trusted friend. They can help you stay on the right track.

Responsible Gaming FAQ

Log in to your account, go to Profile Settings, and set a daily, weekly or monthly deposit limit from the "Responsible Gaming" section. Reducing a limit takes effect immediately, but a waiting period applies before any increase.

Yes, any balance remaining in your account at the time of self-exclusion can be withdrawn. Contact the support team after self-exclusion is activated and they will help you complete the process.

A time-out is a temporary break lasting from 24 hours up to 6 weeks, after which you can return to your account normally. Self-exclusion is longer-term — it can range from a minimum of 3 months up to permanent, and you cannot reactivate the account on your own during this period.

Start by speaking with them with empathy and encourage them to seek professional help. You can also inform the 99xx0 support team at [email protected]. We will help put the necessary protective measures in place on the relevant account.

No. Setting a deposit limit has no effect on your bonus benefits. All applicable bonuses and promotions will continue to apply normally as long as you deposit within the limit.

Verification is usually completed shortly after identity documents are submitted. Contact our 24/7 live chat support for more information about the process.

We are always here to help

Contact us for any questions about responsible gaming or if you need support. Read the FAQ to learn more or browse our game sections.

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